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Leaders chart expectations for AFSO21 experts

by Capt. Lisa Godsey
134 Air Refueling Wing Public Affairs

1/26/2007 - KNOXVILLE, Tenn. (AFNEWS) -- A top Air Force general recently traveled to the University of Tennessee to check in on the first class to complete the class "Level II Experts in Air Force Smart Operations for the 21st Century" - also known as "AFSO 21."

Lt. Gen. Carrol H. "Howie" Chandler, deputy chief of staff for Air, Space and Information Operations, Plans and Requirements, met with 36 officers and civilians when they graduated Jan. 11, and encouraged them to make a difference utilizing the knowledge attained at this unique course.

A total of 36 officers and civilians participated in the six-month class. The University of Tennessee was selected for the training for "their depth and breadth of knowledge and their willingness and ability to work with the military," said Keith Leitner, AFSO 21 mentor and faculty member for the Center of Executive Education at UT.

The students were led by mentors, three of which were from UT and three from the corporate world all selected for their knowledge and expertise in business and consulting.

General Chandler said this group of students has charted the Air Force path for process improvement, validated the training program, and became the program missionaries. "You are the plank holders," General Chandler said. "The Air Force has invested heavily in each of you and we have great expectations."

He advised the students that as Level II Experts people will "seek your counsel, watch your behavior, and listen to your every word."

The general stressed the differences between AFSO 21 and the old Quality Air Force concept. AFSO 21 focuses on results and continual process improvements by eliminating waste, he said, whereas QAF generated tasks to improve processes.
Three focus points of the new program are Organizational Restructure, Force Shaping, and Process Efficiencies.

"We have to find ways of doing better with what we have, and with less effort," General Chandler said.

AFSO 21's main goal is increased combat capability. General Chandler reminded the group that to help the Air Force achieve this, they needed to remain focused on the five "North Stars"; people productivity, critical assets availability, agility and response time, energy savings and safety.

"Everyone from the Secretary on down understands why we have to do this," he said. We are coming to a new steady state. If we do not make the change we run the risk of becoming an irrelevant force."